Disconnection Policy

Internet instability can sometimes lead to sudden drops in gameplay. At RoyalJeet, we aim to protect our users from unfair losses while ensuring that the system cannot be manipulated through intentional disconnections.

Since we can't control external factors like poor signal or weak Wi-Fi, our system is built to handle these interruptions. Please take a moment to review our disconnection rules below:

  1. Users acknowledge that connection drops are a risk and should try to reconnect and resume their session as quickly as possible. We recommend contacting your internet provider to stabilize your connection.
  2. If you are disconnected before your bet is successfully processed, that bet will be considered void.
  3. If a disconnection happens after your bet has been accepted, the wager remains active and the outcome will be decided by the game. You can find the final result in your game history once you log back in.
  4. You can reach out to our support team to confirm the status of a bet or a game result, but please note that the outcome of the bet cannot be changed.
  5. If you keep experiencing frequent connection drops, please contact our Customer Service team so we can look into the issue.
  6. RoyalJeet maintains the right to update, change, cancel, or void any part of this policy at its own discretion.

1. Live Baccarat

The following rules apply specifically to Live Baccarat tables:

  1. If you lose connection before placing a bet on the Baccarat table (including Player, Banker, Tie, or Pair), the bet is invalid and your balance will remain unchanged.
  2. If you are disconnected after a bet is successfully placed on the Baccarat table (including Player, Banker, Tie, or Pair), the bet stands and the corresponding amount will be deducted from your balance.

2. Live Roulette

The following rules apply specifically to Live Roulette tables:

  1. If a disconnection occurs before your bet is confirmed on the Roulette table—whether it's a specific number, color, even/odd, or a range—the bet is void and no funds will be deducted.
  2. If you are disconnected after your Roulette bet is confirmed—regardless of whether it was on a number, color, even/odd, or a range—the bet remains valid and the amount will be adjusted in your balance.

3. Live Andar Bahar

The following rules apply specifically to Live Andar Bahar tables:

  1. If you lose connection before placing your bet on either Andar or Bahar, the wager is not valid and your balance will not be affected.
  2. If the disconnection happens after you've placed your bet on Andar or Bahar, the wager is valid and the amount will be deducted from your balance.

4. Online Slots

The following rules apply to our online slot games:

  1. If you are disconnected before hitting the spin button, no bet is placed and your balance stays the same.
  2. If the disconnection occurs after you have pressed spin, the bet is processed normally and the amount will be deducted from your balance.