FREQUENTLY ASKED QUESTIONS (FAQ)
GENERAL
- 1
Why RoyalJeet?
RoyalJeet stands as India's premier online betting destination, providing players with a world-class selection of gaming options. By joining India's most trusted platform, you will enjoy:
100% Welcome bonus on first deposit
Unlimited deposit bonus
Endless opportunities for cashback, rewards, and redemptions
Speedy deposit & withdrawal
24/7 world class customer service
1
Why RoyalJeet?
- 2
What kind of games can I play on RoyalJeet?
We offer a diverse library of premium gaming products. On our platform, you'll discover:
Top-tier live dealer experiences, including classics like Roulette and Baccarat, as well as AndarBahar, Dragon Tiger, and Sic Bo
Progressive slots games
A massive variety of both modern video slots and timeless classics
Premium table game options, featuring favorites like poker and blackjack
E-Games
2
What kind of games can I play on RoyalJeet?
- 3
Can I play RoyalJeet games for free?
Yes, most of our titles include a demo mode for free play.
3
Can I play RoyalJeet games for free?
- 5
My game is not loading. What to do?
Try clearing your browser's cookies and cache, then restart your browser to see if that fixes the issue.
5
My game is not loading. What to do?
- 6
Where can I learn more about the affiliate program?
Everything you need to know about our affiliate opportunities, including contact details, is available on the dedicated RoyalJeet Affiliate Program page.
6
Where can I learn more about the affiliate program?
- 7
What happens if my internet cuts out during a game?
Don't worry—every round is logged, and any successful bets remain valid. For a detailed explanation, please review our disconnection policy.
7
What happens if my internet cuts out during a game?
- 8
How do I quickly find the games I like most?
Just log in and tap the heart icon in the top navigation bar. Your favorites are stored in the Favorite Section and are automatically updated based on what you play most.
8
How do I quickly find the games I like most?
- 9
I encountered a technical glitch while playing. What steps should I take?
Please reach out to our Customer Support team with the following details:
Game/Game ID
The exact or approximate time the issue occurred
Your stake amount and the account balance both before and after the round
A description of the error or the specific message you saw (a screenshot is very helpful)
9
I encountered a technical glitch while playing. What steps should I take?
- 10
Is it possible to run multiple games at once?
No.
10
Is it possible to run multiple games at once?
- 11
My live stream is lagging or freezing. How can I fix this?
We recommend closing any unnecessary background programs. You might also try lowering your screen resolution or adjusting the size of your browser window.
11
My live stream is lagging or freezing. How can I fix this?
- 12
What occurs if the live dealer makes a mistake?
If a dealer error happens, the round is paused immediately while the pit boss is notified. We'll keep you updated via the chat; if the issue can't be resolved right away, the round will be cancelled and your stakes refunded.
12
What occurs if the live dealer makes a mistake?
- 13
Can I ask the dealers or the pit boss for help with my account settings?
No.
13
Can I ask the dealers or the pit boss for help with my account settings?
- 14
Where are the betting limits for live casino games listed?
You can find the minimum and maximum stakes listed directly under the name of each table.
14
Where are the betting limits for live casino games listed?
- 15
Where I can find the game rules?
Detailed rules for each game are available within the game interface itself.
15
Where I can find the game rules?
Registration and Login
- 1
How do I sign up for a RoyalJeet account?
Getting started is simple. Just follow these steps:
Click the 'Join now' button located in the top-right corner of the site
Fill out the form
Accept the terms and conditions box
Click the Signup button
1
How do I sign up for a RoyalJeet account?
- 2
What information do I need to provide?
To set up your RoyalJeet account, you will be asked to provide the following details:
Username
Email address
Password
Mobile number
2
What information do I need to provide?
- 3
I'm having some trouble registering my account.
Our system will highlight any missing or incorrect information during the signup process. Please double-check the following:
Are all the required fields filled out correctly?
Did you enter a valid email address?
Do you perhaps already have an account with us?
Is it possible that your chosen username is already taken?
3
I'm having some trouble registering my account.
- 4
Forgotten your username?
If you've forgotten your username, simply follow these steps to recover it.
Contact Customer Service
Provide your e-mail
Mobile number
4
Forgotten your username?
- 5
Forgotten your password?
If you can't remember your password, here is how to reset it.
Select the 'Forgot Password?' link, which is also available right below the login section at the top of the page.
Provide the username and email address you used to sign up. Then, enter the security code and hit 'Submit'.
We will send you an OTP (one-time password) via message to reset your password.
5
Forgotten your password?
- 6
Are there any age requirements for creating an account?
Yes, you must be at least 18 years old to register and play.
6
Are there any age requirements for creating an account?
- 9
Am I allowed to open an account for someone else?
No. Accounts are strictly personal, and you are solely responsible for keeping your login credentials private.
9
Am I allowed to open an account for someone else?
- 10
I can't register because it says my details are already in the system. What's wrong?
Please get in touch with our Customer Service team for help resolving this.
10
I can't register because it says my details are already in the system. What's wrong?
- 11
Can I register more than one account?
Please note that each user is permitted only one registered account.
11
Can I register more than one account?
- 12
I'm unable to log into my account. What should I do?
Keep in mind that passwords are case-sensitive. After three unsuccessful attempts, your account will be locked for security. If this happens, please contact Customer Service to unlock it.
12
I'm unable to log into my account. What should I do?
Account and Verification
- 1
What is KYC?
KYC (Know Your Customer) is a standard verification process used to confirm a user's identity through official, reliable documentation.
1
What is KYC?
- 2
Which documents are needed for KYC verification (if requested)?
To verify your identity, we may ask you to upload one or more of the following documents:
National Identification (ID) card
Passport
Driving License
Important: Your documents must be clear, legible, and clearly show your full name, date of birth, photo, and expiration date.
2
Which documents are needed for KYC verification (if requested)?
- 3
Can I edit or update my profile information?
Yes. For example, you can update your gender by doing the following:
Log in to your account
Select 'Account' from the dropdown menu next to your username
Click “Edit Profile”
Update the necessary details
Click “Update Profile” button
For all other account updates, please contact Customer Service so we can verify your identity first.
3
Can I edit or update my profile information?
- 4
What happens if I choose not to provide the KYC documents?
The KYC process is strictly used to verify your account for security and compliance.
4
What happens if I choose not to provide the KYC documents?
- 5
Are my documents safe?
All submitted documents are stored on a highly secure server. We encourage customers to black out any overly sensitive private data on their copies before sending them.
5
Are my documents safe?
- 6
Why do you need my personal details?
To comply with legal regulations, we must verify the identity of all our players.
6
Why do you need my personal details?
- 7
Is gambling permitted for minors at RoyalJeet?
RoyalJeet strictly prohibits anyone under 18 from gambling, as it is against the law.
7
Is gambling permitted for minors at RoyalJeet?
- 8
How do I close my account?
If you wish to close your account, please reach out to our Customer Service team.
8
How do I close my account?
- 9
What is the expected timeframe for account verification?
Your documents are typically reviewed and verified within 24 hours.
9
What is the expected timeframe for account verification?
- 11
Can I give you a photocopied document?
A clear color photo of your document is preferred; please avoid sending black and white copies.
11
Can I give you a photocopied document?
- 12
What should I do if I don't have the required documentation?
Please get in touch with our Customer Service team for help resolving this.
12
What should I do if I don't have the required documentation?
ROYALJEET MOBILE
- 1
How do I play games on my tablet or phone?
You can access RoyalJeet via your phone or tablet using our mobile-optimized website, or simply scan the QR code to install the official app.
1
How do I play games on my tablet or phone?
- 2
Will the RoyalJeet app work on my device?
The RoyalJeet app is fully compatible with Android devices as well as iPhones and iPads.
2
Will the RoyalJeet app work on my device?
BANKING
- 1
What deposit methods do you accept?
The following methods are accepted:
Bank Transfer (IMPS/NEFT/RTGS)
We accept various Credit and Debit cards, including Visa, MasterCard, and Rupay.
Digital wallets such as Gpay, PhonePe, PayTM, and BHIM are also supported.
NetBanking (direct)
All deposits made with real money carry a 1x wagering requirement. Alternatively, you can use your Jeet Privilege Loyalty Points as playing credits.
1
What deposit methods do you accept?
- 2
How do I deposit funds?
To make a deposit:
Log in to your account
To start, click the \"Deposit\" option found in the dropdown menu next to your username.
Pick your preferred way to pay. If you prefer Net Banking, please get in touch with Customer Service for assistance.
Enter the amount of deposit
Enter your payment details
Confirm your deposit
2
How do I deposit funds?
- 3
What are the minimum and maximum limits for deposits?
The deposit limits vary depending on which payment method you choose:
METHOD
LIMITS PER TRANSACTION
Min
Max
We accept various Credit and Debit cards, including Visa, MasterCard, and Rupay.
INR 2
INR 10,00,000
Bank Transfer (IMPS/NEFT/RTGS)
INR 2
No limit
Wallets like Gpay, PhonePe, PayTM
INR 2
INR 10,00,000
NetBanking (direct)
INR 2
INR 10,00,000
3
What are the minimum and maximum limits for deposits?
- 4
What are the minimum and maximum limits for withdrawals?
METHOD
LIMITS PER TRANSACTION
Min
Max
Online Withdrawal
INR 100
No Limit
4
What are the minimum and maximum limits for withdrawals?
- 5
What currencies do you accept?
We only accept INR: Indian Rupees.
5
What currencies do you accept?
- 6
How do I withdraw funds?
To make a withdrawal:
Log in to your account
Go to the dropdown menu by your username and select \"Withdraw\".
To register the account where you'll receive your funds, click the \"Add Bank Account\" button.
Click \"Fill Withdrawal Form,\" enter the requested details, and then hit \"Submit.\"
6
How do I withdraw funds?
- 7
How do I deposit via Bank Transfer?
To make a deposit:
Log in to your account
You can find the \"Deposit\" button in the main menu or at the top right corner of your browser.
Navigate to the \"Deposit\" section of your account and select the \"Bank Transfer\" tab.
Enter the amount you wish to fund your account with and click \"Proceed to Pay.\"
Complete the transfer using the bank details provided in the link you received.
Once finished, click \"Continue\" and provide the UTR or transaction reference number.
To ensure your funds are credited without delay, please double-check that all submitted information is accurate.
7
How do I deposit via Bank Transfer?
- 8
How do I fund my account using a Credit or Debit card?
To make a deposit:
Log in to your account
You can find the \"Deposit\" button in the main menu or at the top right corner of your browser.
Go to the account page, open the \"Deposit\" tab, and select your specific payment type.
Enter the amount you want to deposit and click the \"Deposit\" button.
You will be redirected to a secure page to complete your payment.
Fill in the necessary card details and finalize the transaction.
Once the payment is complete, you'll be automatically sent back to the RoyalJeet site.
8
How do I fund my account using a Credit or Debit card?
- 9
How can I deposit using wallets like Gpay, PhonePe, or PayTM?
To make a deposit:
Log in to your account
You can find the \"Deposit\" button in the main menu or at the top right corner of your browser.
In the \"Deposit\" section, choose \"Bank Transfer\" as your payment method.
Within the \"Bank Transfer\" tab, select your preferred wallet, enter the deposit amount, and proceed.
Scroll to the bottom of the page and click \"Continue to pay\" to confirm the transaction.
Use your wallet app to send the funds to the specified UPI ID.
After the transfer is successful, enter the UTR/Reference number on the next page; your funds will be credited automatically within 5 minutes.
9
How can I deposit using wallets like Gpay, PhonePe, or PayTM?
- 10
What is the process for depositing via Direct Net Banking?
To make a deposit:
Log in to your account
You can find the \"Deposit\" button in the main menu or at the top right corner of your browser.
Go to the \"Deposit\" tab and select \"Deposit\" as your preferred method.
Select your desired payment method
Input the amount you wish to deposit into the provided field.
Confirm your transaction by clicking the \"Deposit\" button at the bottom of the page.
You will receive a confirmation notification once the payment has been processed.
10
What is the process for depositing via Direct Net Banking?
- 11
How do I use BHIM or wallets like Mobikwik for deposits?
To make a deposit:
Log in to your account
You can find the \"Deposit\" button in the main menu or at the top right corner of your browser.
In the \"Deposit\" section, choose \"Bank Transfer\" as your payment method.
Within the \"Bank Transfer\" tab, select your preferred wallet, enter the deposit amount, and proceed.
Scroll to the bottom of the page and click \"Continue to pay\" to confirm the transaction.
Use your wallet app to send the funds to the specified UPI ID.
After the transfer is successful, enter the UTR/Reference number on the next page; your funds will be credited automatically within 5 minutes.
11
How do I use BHIM or wallets like Mobikwik for deposits?
- 12
Is it safe to handle my deposits and withdrawals here?
Absolutely. RoyalJeet exclusively uses certified, secure payment gateways to ensure your funds are safe.
12
Is it safe to handle my deposits and withdrawals here?
- 13
Are there any fees for depositing or withdrawing money?
RoyalJeet does not charge its players any fees for funding their accounts or withdrawing winnings.
13
Are there any fees for depositing or withdrawing money?
- 14
How can I cancel withdrawal?
If you have a withdrawal request currently pending and wish to cancel it, please contact Customer Service.
14
How can I cancel withdrawal?
- 15
How long does it take for my deposit to reflect in my account?
The processing time varies based on the payment method you use:
METHOD
Estimated Time
Credit Cards, NetBanking
Instant
Bank Transfer (IMPS/NEFT/RTGS)
5 mins - 15 mins
Wallets
1 - 5 mins
NetBanking
Instant
15
How long does it take for my deposit to reflect in my account?
- 16
How long does the withdrawal process take?
Withdrawals typically take between 1 and 15 minutes. However, this may vary if there is a queue or if your bank is experiencing system maintenance.
16
How long does the withdrawal process take?
- 17
Is a deposit required immediately upon creating an account?
No, you aren't required to deposit anything unless you want to start placing bets right away.
17
Is a deposit required immediately upon creating an account?
- 18
Can someone else deposit money into my RoyalJeet account for me?
No, for security reasons, RoyalJeet does not accept deposits from third parties; funds must come from the account holder.
18
Can someone else deposit money into my RoyalJeet account for me?
- 19
Why was my withdrawal cancelled?
Your request may have been declined for the following reasons:
The required wagering conditions have not yet been fulfilled.
The withdrawal method used does not match the original deposit method.
The withdrawal was requested to be sent to a third-party bank account.
We have requested identity verification. If these documents aren't provided within 72 hours, the request will be cancelled and funds returned to your balance.
There is still a pending security verification required for your account.
19
Why was my withdrawal cancelled?
PROMOTIONS
- 1
Where can I find information about current bonuses and promotions?
All available offers and bonuses are listed on the dedicated Promotions page.
1
Where can I find information about current bonuses and promotions?
- 2
Where can I check my active promotion?
To view your currently active promotions, follow these steps:
Log in to your account
Click the dropdown arrow next to your username and select \"Promotion.\"
Visit your promotion history to see the specific details of your active offers.
2
Where can I check my active promotion?
- 3
Why are some of my funds restricted after activating a promotion bonus?
Your balance will be tied to the specific product linked to the offer until you have completed all the necessary wagering requirements.
To check the current balance in your promotion wallet, log into your account and select “Wallet” from the dropdown menu next to your username. From there, you can view the following details:
Main (withdraw) Balance
Promotion Balance
Product Wallet
3
Why are some of my funds restricted after activating a promotion bonus?
- 4
How can I claim my bonus?
To get your bonus, just follow these simple instructions:
Go to Promotion Page
Click on the respective promotion
Click on “Join Promotion”
You can now specify the amount you wish to use and activate the offer.
4
How can I claim my bonus?
- 5
How do I cancel my active promotion?
If you wish to opt out of an active promotion, please reach out to our Customer Service team for assistance.
5
How do I cancel my active promotion?
- 6
What is wagering requirements?
A wagering requirement is essentially a multiplier that dictates how many times you must bet your bonus funds before any winnings can be withdrawn.
6
What is wagering requirements?
- 7
Do you offer any first deposit bonus?
Absolutely. New members at RoyalJeet can take advantage of a 100% bonus on their very first deposit.
7
Do you offer any first deposit bonus?
- 8
How do different casino games contribute toward meeting the wagering requirements?
The contribution rates for wagering vary depending on the type of game; you can find the specific breakdown below:
All Slot Games: 1:1
All Live Casino Games: 6:1
All Table Games: 1:1
8
How do different casino games contribute toward meeting the wagering requirements?
- 9
Is there a bonus for referring a friend to the platform?
Yes, we do. Just get in touch with Customer Service after your friend registers, or keep an eye on your referral page. Once your friend deposits a total of 5k or more and fulfills the wagering criteria, you'll receive a bonus of INR 300.
9
Is there a bonus for referring a friend to the platform?
- 10
How can I set or update my nickname in live casino games?
You'll be prompted to create an alias the moment you join a table, which will then be your permanent handle. Please note that some games may simply use your account username by default.
10
How can I set or update my nickname in live casino games?
- 11
Where can I find the record of my past casino games?
You can review your activity by going to Menu/Profile and selecting either live-casino, casino, or slot history, depending on what you played.
11
Where can I find the record of my past casino games?
JEET PRIVILEGE PROGRAM
- 1
What is Jeet Privilege?
Jeet Privilege is our specialized loyalty program designed to reward the most dedicated players at RoyalJeet.
1
What is Jeet Privilege?
- 2
Where do I find my Loyalty Points?
Sign in to your account and select “Jeet Privilege” from the dropdown menu by your username. Under the Loyalty tab, you'll find your current membership tier and total Loyalty Points.
2
Where do I find my Loyalty Points?
- 3
How do I sign up for the Jeet Privilege Program?
Any RoyalJeet player can join the program simply by creating an account and making their initial deposit.
If you already have an account and have played with us, you are already enrolled in the program.
3
How do I sign up for the Jeet Privilege Program?
- 4
How do I earn Loyalty Points?
You accumulate Loyalty Points by playing games at RoyalJeet. The amount of points earned depends on the specific game and its associated wagering requirements.
4
How do I earn Loyalty Points?
- 5
Is there any Bonus Loyalty Points?
Yes, this feature is available to all members in the Silver Tier and above.
5
Is there any Bonus Loyalty Points?
- 6
How do I redeem Loyalty Points?
To redeem Loyalty Point:
Log in to your account
To exchange your points, navigate to the LP Redeem section via either the Deposit or the Jeet Privilege tab.
Enter the amount of cash you want to receive based on your tier's exchange rate and click “Redeem.” Please note that requests must be in multiples of INR 500.
Your Loyalty Points will be deducted, and the cash will be credited to your account automatically.
6
How do I redeem Loyalty Points?
PRIVACY & SECURITY
- 1
Is RoyalJeet secure?
Yes. RoyalJeet follows strict privacy protocols to protect our users. All personal data is fully encrypted to ensure your information remains confidential.
1
Is RoyalJeet secure?
- 2
Are RoyalJeet’s games fair?
Yes. With the exception of Live Casino, all RoyalJeet games utilize a certified Random Number Generator (RNG). This ensures that outcomes are determined by complex algorithms, providing a fair experience for everyone.
2
Are RoyalJeet’s games fair?
- 3
Does RoyalJeet use cookies?
Yes. RoyalJeet uses cookies to optimize the site and provide the best possible gaming experience for our players.
3
Does RoyalJeet use cookies?
- 4
How is my personal data being used?
Your information may be used for the following reasons:
RoyalJeet account signup
Deposit/withdrawal validation
Identity verification process
To send you marketing updates and promotional offers.
To detect fraudulent activity and ensure the safety of all RoyalJeet players.
4
How is my personal data being used?